Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If your purchase does not meet your expectations, you may request a return under the conditions outlined below.

Return Request Period

Return requests must be submitted within 30 days from the date your order is delivered.

Return Conditions

To be eligible for a return, items must meet all of the following:

Remain unused and in their original condition.
Include the original packaging and all accessories that came with the product.
Have no damage resulting from improper handling.
Be suitable for inspection upon return.

Returns that do not satisfy these requirements may be declined.

Items Not Eligible for Return

The following items are generally not accepted for returns:

Customized or personalized products.
Digital products and downloadable content.
Gift cards.
Clearance or final sale items.
Products that have been used, altered, or damaged after delivery.

Refund Processing

Once returned items are received, we will review them. If the return is approved, refunds will be issued to the original payment method. Refund processing typically takes 7-10 business days depending on your payment provider and bank.

Order Issues

If you receive an item that is defective, damaged, missing, or incorrect, please retain the product and packaging until the issue is resolved.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return results from a fulfillment error or a confirmed product defect.

Processing and Shipping Times

Please allow 2-4 business days for order processing and 7-15 business days for shipping.

Order Cancellations

If you wish to cancel an order, please contact us within 12 hours of placing it. After this cancellation window, orders may not be canceled as processing will have begun.